Frequently Asked Questions
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Current Lead Times vary currently due to the holidays! We will do our best to get any standard orders out before Christmas that are placed before November 1st however cannot be guaranteed to arrive before Christmas. 3 week RUSH Processing will be available until November 1st. Guaranteed Christmas Delivery will only be available until November 15th due to large volume of orders however that date may be prolonged as we near mid-november.
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We get dozens of emails every single day and often find it difficult to respond to so many emails as we dedicate our time to completing current orders as timely as possible, therefor we request that people minimize these emails if your order is still within the estimated lead times that were given at the time of ordering. If your order is past the estimated time given when ordering then absolutely contact us and we will give you an update. We cannot guarantee we will respond to those who's orders are still within the estimated time given at the time of purchase.
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At any given time, we have anywhere from 250-300 orders pending. We do our best to complete orders as fast as possible without sacrificing quality.
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All our products are made in the order in which they are received however we understand "Sh*t Happens" and you may need it sooner, therefor we offer Priority Processing for an additional fee of $79 which includes shipping! Available in Checkout!
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Absolutely! We are known nationwide for being the absolute best detail-oriented custom logo/design painters on the market today and can ensure unmatched qualilty!
Any Logo or Design can be made into a stamp and put on your strap for a fee of $25.
Cost is for the digitalization of photo upload to be used which can be incredibly time-consuming as well as the additional time required to paint custom stamps to ensure perfection. Often an intricate custom stamp can take as much as 4-5 hours to digitalize and then paint adequately.
If you are having any difficulties uploading your design/logo, feel free to message us on Social Media or email us. We can accept your design/logo through any of these methods for production!
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All our products are shipped via USPS Priority Mail which has a delivery time of 2-3 days!
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We allow a Five (5) day window for order updates or changes whether your product has been started or not, at no additional charge to you! However we understand options may change or new additions may arise that you werent able to select prior so feel free to message us at any time if youd like changes however they cannot be guaranteed beyond the 5 day window.
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It is fairly certain that your order has been started at this point and therefore we cannot guarantee changes can be made. However, we understand that stuff happens and we can make necessary changes for a fee of as much as 90% cost of product (depending on progress made). Contact us to determine additional fee.
Additional fees can be paid via PayPal Invoices. -
We currently only offer mockups for custom-designed Sheilds.
At this time we do not offer mockup services for other products however we hope to in the near future!
We hope that our vast gallery of previously made straps and products will help give you a general idea of what your order will look like. -
Triton Leatherworks is comprised of only two employees. We are both also full time Fire/EMS personnel. Therefor, we are very busy and may not always have the chance to answer all phone calls or messages right away. Rest assured ,we will make every effort to get back to you as soon as we can!