FAQ

  Frequently Asked Questions

How long does shipping take?

All our products are shipped via USPS Priority Mail which has a delivery time of 2-3 days!

What are your current lead times?

Approximately 3-6 weeks however often even sooner!
( As ofMarch 1st 2024)
Feel free to add Priority Processing to your order to guarantee deliver within 3 weeks!

Can I make changes to my order after my order is placed?

We allow a Five (5) day window for order updates or changes whether your product has been started or not, at no additional charge to you!

What if I missed the five day window for changes?

It is fairly certain that your order has been started and is likely near completion at this point and therefore we cannot guarantee changes can be made. However, we understand that stuff happens and we can make necessary changes for a fee of as much as 90% cost of product (depending on progress made). Contact us to determine additional fee.

How do I pay for a late change fee?

After contacting us and determining cost of fee, a PayPal invoice will be sent to your email on file.

Can I put my department logo on my strap?

Absolutely!

Any Logo or Design can be made into a stamp and put on your strap for a fee of $25.

Cost is for the digitalization of photo upload to be used which can be incredibly time-consuming as well as the additional time required to paint custom stamps to ensure perfection. Often an intricate custom stamp can take as much as 4-5 hours to digitalize and then paint adequately.

If you are having any difficulties uploading your design/logo, feel free to message us on Social Media or email us. We can accept your design/logo through any of these methods for production!

I need my product even faster! How can I do that?

All our products are made in the order in which they are received however we understand "Sh*t Happens" and you may need it sooner, therefor we offer Priority Processing for an additional fee of $40. Available in Checkout!

Can I see a mockup of my product before production?

We currently only offer mockups for custom-designed Sheilds.

At this time we do not offer mockup services for other products however we hope to in the near future!

We hope that our vast gallery of previously made straps and products will help give you a general idea of what your order will look like.

How many employees does Triton Leatherworks have?

Triton Leatherworks is comprised of only two employees. We are both also full time Fire/EMS personnel. Therefor, we are very busy and may not always have the chance to answer all phone calls or messages right away. Rest assured ,we will get back to you as soon as we can!

How to Contact us

Submit Ticket Below

Use the form below to send us an email! We do our best to respond within 24-48 hours

Social Media

All our Social Media links are available at the bottom of every webpage!

Email us directly

Any/all emails should be sent to help@tritonleather.com

Any communications sent to any other triton emails are not used for assistance and cannot guarantee a response!

Call or Text

Our Customer Service Number is (707)TRITON3 Since we both work full time Fire jobs we would prefer Text Messages as we may be busy. If we are unable to answer the call simply leave a message and we will call back ASAP!

Submit a Ticket
Need something Fixed, Replaced, or General Inquiries?

Send Us a Message

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